We aim for all our customers to be happy with their order, and do what it takes to make things right.

Do understand though that as most of our products are handmade and not mass produced, there will be some variation in finish, color, or size. But if any product arrives damaged, we will happily replace it. Please send back your return within 14 days of receiving it.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Your Smithey pan comes pre-seasoned with oil, so when you take it out of the box just wipe it down with a damp cloth before use.

This is what gives it much of its non-stick qualities. Kepping it seasoned will also protect the pan from moisture and make it last a lifetime.

Dont put it in the dishwasher. Avoid abrasive materials like steel wool. Use minimal soap. Dry very thoroughly and rub with a light coat of oil.